Senior Operations Support Manager, Wholesale

Verizon • Alpharetta, GA

1d • Hybrid

About The Position

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. You will implement the pricing strategy for the Wholesale channel, including new and existing reseller sales support, pricing design, billing investigations, and be a subject matter expert for new product development. You will ensure the accurate delivery of all reseller pricing plan builds and migrations. Responsible for supporting customer acquisition and revenue targets Lead new reseller pricing implementations (2K+ builds and updates annually) Pricing SME for Wholesale Product Development Team Provide pricing solutions support for the Wholesale Sales Organization and Resellers Reseller Pricing Training ER/MR testing support Managing escalations for reseller issues regarding pricing. You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You’re great at being detail-oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Proven track record of success providing business solutions to Wholesale customers or small to large-scale corporate clients
• Experience across the following fields: wireless operations, sales, or marketing

Nice To Haves

• A degree.
• Implementation of new postpaid and prepaid pricing structures
• Revenue Assurance audits and process improvement projects
• Wholesale Usage Controls and CHF Data Policy Controls
• Perform ad hoc reporting in Google Cloud Platform
• Demonstrated ability to work well in a team-oriented environment with a strong customer focus
• Excellent customer communications and presentation skills (development and delivery)
• Demonstrated ability to collaborate with internal cross-functional organizations
• Verizon system RSSx Provisioning and Billing Subject Matter Expert (SME), including implementing reference data loads for testing and product launches and price plan feature builds & modifications

Responsibilities

• Implement the pricing strategy for the Wholesale channel, including new and existing reseller sales support, pricing design, billing investigations, and be a subject matter expert for new product development.
• Ensure the accurate delivery of all reseller pricing plan builds and migrations.
• Responsible for supporting customer acquisition and revenue targets
• Lead new reseller pricing implementations (2K+ builds and updates annually)
• Pricing SME for Wholesale Product Development Team
• Provide pricing solutions support for the Wholesale Sales Organization and Resellers
• Reseller Pricing Training
• ER/MR testing support
• Managing escalations for reseller issues regarding pricing.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• incentives
• premium pay such as overtime, shift differential, holiday pay, allowances, etc
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level