Senior Operations Specialist

Digible•Englewood, CO

16h•$95,000 - $110,000•Remote

About The Position

The Senior Operations Specialist is a high impact individual contributor role focused on implementing and maintaining solutions to operational opportunities across Digible. This role partners closely with the Director of Business Operations, the Senior Business Analyst, Agency leadership, and Shared Services, including our global delivery partners to analyze workflows, design scalable processes, and improve how work gets done across the organization. The Senior Operations Specialist plays a critical role in standardizing processes, enabling automation, and improving visibility into how work is performed in a way that supports efficiency, capacity planning, and long term scale. Success in this role requires strong communication and influence, analytical thinking, comfort working within systems and workflows, and a bias toward action and continuous improvement. Why Now Digible is entering a new phase of scale driven by global expansion and AI. As we scale, we need clearer visibility into how work flows through the organization, how capacity is deployed, and where efficiency can be improved. To scale sustainably, we must move beyond informal or inconsistent processes and build systems that provide visibility without burden, structure without rigidity, and efficiency without sacrificing quality. We need better representation of work inside our systems, stronger standardization across teams, and smarter methods for understanding effort and throughput across key workflows. This role helps build that foundation for durable and scalable growth. You’ll love this job if you: Are a problem solver who enjoys turning messy, ambiguous processes into clear, scalable systems Think in systems, naturally seeing how people, processes, and tools connect and influence one another Are execution-oriented, motivated not just to design solutions but to implement, refine, and sustain them Are curious and analytical, leveraging qualitative and quantitative data to uncover insights and drive meaningful improvement. Influence effectively across teams, building alignment and driving outcomes without direct authority Find energy in reducing friction, enabling teams to focus on high-impact, value-creating work

Requirements

5+ of experience in agency operations, business analysis, process improvement, or a related role
Demonstrated experience analyzing and documenting workflows and SOPs
Strong analytical skills with the ability to translate findings into actionable solutions
Comfort working with operational data related to capacity productivity and efficiency
Experience partnering cross functionally to implement process and system changes
Strong written and verbal communication skills including the ability to data story tell
High attention to detail with a systems oriented mindset

Nice To Haves

Experience in a digital marketing agency or professional services environment
Exposure to shared services or offshore team models
Familiarity with workflow project management or work management tools
Experience identifying or implementing automation or AI enabled process improvements
Training or experience in Lean Six Sigma Agile or similar methodologies

Responsibilities

Process Analysis and Workflow Design Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks Design scalable process improvements with stakeholders Standardize inconsistent operational practices Document workflows that support long-term scale Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective.
SOP Development and Process Enablement Create and maintain centralized documentation Ensure materials support onboarding and training Increase the amount of work managed within the Taskray workflow systems
Governance and Adoption Define ownership of systems and workflows to prevent process drift Drive adoption of standardized processes and tools Support change management initiatives Monitor usage and adjust processes to reduce friction
Work Visibility and Capacity Enablement Partner with the Senior Business Analyst to track and report on capacity & utilization metrics Monitor workflow shifts and bottlenecks impacting SLAs and cycle times Surface insights to support staffing prioritization and workload distribution Implement low burden methods to capture effort and workflow intensity
Operational Performance and Continuous Improvement Analyze workflow trends to identify process improvement and AI opportunities Evaluate task allocation and recommend shifts from administrative to high value work Translate operational insights into actionable process improvements
While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.