Senior Operations Specialist

Digible•Englewood, CO

5h•$95,000 - $110,000•Remote

About The Position

The Senior Operations Specialist is a high impact individual contributor role focused on implementing and maintaining solutions to operational opportunities across Digible. This role partners closely with the Director of Business Operations, the Senior Business Analyst, Agency leadership, and Shared Services, including our global delivery partners to analyze workflows, design scalable processes, and improve how work gets done across the organization. The Senior Operations Specialist plays a critical role in standardizing processes, enabling automation, and improving visibility into how work is performed in a way that supports efficiency, capacity planning, and long term scale. Success in this role requires strong communication and influence, analytical thinking, comfort working within systems and workflows, and a bias toward action and continuous improvement. Digible is entering a new phase of scale driven by global expansion and AI. As we scale, we need clearer visibility into how work flows through the organization, how capacity is deployed, and where efficiency can be improved. To scale sustainably, we must move beyond informal or inconsistent processes and build systems that provide visibility without burden, structure without rigidity, and efficiency without sacrificing quality. We need better representation of work inside our systems, stronger standardization across teams, and smarter methods for understanding effort and throughput across key workflows. This role helps build that foundation for durable and scalable growth.

Requirements

5+ of experience in agency operations, business analysis, process improvement, or a related role
Demonstrated experience analyzing and documenting workflows and SOPs
Strong analytical skills with the ability to translate findings into actionable solutions
Comfort working with operational data related to capacity productivity and efficiency
Experience partnering cross functionally to implement process and system changes
Strong written and verbal communication skills including the ability to data story tell
High attention to detail with a systems oriented mindset

Nice To Haves

Experience in a digital marketing agency or professional services environment
Exposure to shared services or offshore team models
Familiarity with workflow project management or work management tools
Experience identifying or implementing automation or AI enabled process improvements
Training or experience in Lean Six Sigma Agile or similar methodologies

Responsibilities

Process Analysis and Workflow Design
Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks
Design scalable process improvements with stakeholders
Standardize inconsistent operational practices
Document workflows that support long-term scale
Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective.
SOP Development and Process Enablement
Create and maintain centralized documentation
Ensure materials support onboarding and training
Increase the amount of work managed within the Taskray workflow systems
Governance and Adoption
Define ownership of systems and workflows to prevent process drift
Drive adoption of standardized processes and tools
Support change management initiatives
Monitor usage and adjust processes to reduce friction
Work Visibility and Capacity Enablement
Partner with the Senior Business Analyst to track and report on capacity & utilization metrics
Monitor workflow shifts and bottlenecks impacting SLAs and cycle times
Surface insights to support staffing prioritization and workload distribution
Implement low burden methods to capture effort and workflow intensity
Operational Performance and Continuous Improvement
Analyze workflow trends to identify process improvement and AI opportunities
Evaluate task allocation and recommend shifts from administrative to high value work
Translate operational insights into actionable process improvements