Senior Operations Specialist

WM•Kansas City, KS

About The Position

I. Job Summary Provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. This senior level specialist is more experienced in an administrative / operational support role and may be expected to perform at a higher level of responsibility and with minimal supervision in comparison to the entry-level specialist position. Duties and tasks are varied and may be somewhat complex. Resolves most questions and problems and refers only the most complex issues to higher levels. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Requirements

Education: High school diploma or G.E.D. (accredited)
Experience: Three years relevant work experience in a comparable role.
Knowledge and practical ability to use a computer and Microsoft Office software.

Responsibilities

Assists in troubleshooting and resolving safety, service, and operational issues.
Creates, distributes, and closes-out customer tickets on a daily basis.
Maintains and distributes department related information on a daily basis.
Communicates with other supervisors and managers about operations and/or dispatch issues.
Completes and maintains a variety of reports as directed by the department manager.
Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
Assists with data collection and reporting required for incentive pay programs.
Assists with the processing of payments and other financial tasks as necessary.
Assists in the implementation of operational projects as needed.
Communicates with customers about service issues as needed.
Communicates with employees about scheduling and work assignments as needed.
May enter and maintain Service Machine SMART data on a daily basis.
Performs other duties as assigned.