Senior Operations Specialist, Robot

DoorDash USA • Dublin, CA

12d • $25 - $42

About The Position

As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem-solving skills.

Requirements

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively to team members and leadership.
• Demonstrated ability to foster a culture of accountability and excellence.
• Adaptable and solution-oriented in fast-paced or unexpected situations.
• Proficiency in using operational tools and software for tracking tasks and reporting.
• Ability to prioritize and multitask effectively during busy shifts.

Responsibilities

• Team Leadership: Oversee and support a team of operators (same or one level lower) during assigned shifts.
• Foster a collaborative and high-performance culture.
• Provide constructive feedback and results-driven insights to team members and management.
• Operational Excellence: Ensure deployment schedules are adhered to and promptly communicate any delays.
• Monitor and enforce adherence to break/rotation schedules.
• Handle escalations and resolve or close out tickets as needed.
• Communication & Reporting: Act as the primary point of contact between the team and management during your shift.
• Compile and deliver clear and actionable feedback to both the team and leadership.
• Escalate issues appropriately, ensuring correct stakeholders are informed.
• Ad Hoc Support: Assist with special tasks or challenges that arise during the shift.
• Proactively address and resolve any operational roadblocks.
• Accountability: Support and enforce the Robot Operations Accountability process.
• Maintain accurate documentation of escalations, resolutions, and team performance.

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed