Senior Operations & Quality Director - Noke

Janus International Group•Atlanta, GA

About The Position

The Senior Operations & Quality Director is a key member of the Noke Leadership team, responsible for owning all quality and reliability of install/service, and products. This role will be reported directly to GM, Noke leadership staff.

Requirements

10+ years of experience in quality leadership roles.
5 years at the leadership level.
Proven track record of driving significant improvement in system validation and Quality Management System (QMS) in the IoT technology sector.
Excellent communication and interpersonal skills with experience presenting to senior management.
Bachelor’s degree in electrical/computer science or related field.
Strong verbal and written communication skills.

Responsibilities

Establishing and maintaining a quality management system and procedures.
Drive continuous improvement and ensure that quality remains a top priority within the organization.
Set the vision, goals, and direction for the quality initiatives, ensuring that all employees are motivated and equipped to meet quality standards and customer needs.
Identify potential risks to quality and develop strategies to mitigate them.
End-to-end quality strategy across IoT wireless, hardware, firmware, software, and cloud (AWS) infrastructure.
Delivering measurable quality outcomes and continuously seeking ways to improve processes and performance.
Partner with Engineering, Install/Service, Product, and Supply Chain to deliver exceptional products and services to customers.
Delivery quality and reliability performance updates (KPI) to the GM monthly and annually to the Board of Directors.
Demonstrate leadership: Ethical behavior, and adherence to Janus standards.
Oversee fleet, program, and call center management.