Senior Operations Professional

Ameriprise • Minneapolis, MN

9h • Hybrid

About The Position

As a subject matter expert, independently process, reconcile and/or balance for the assigned product according to department policy and procedures. Research and respond to more complex issues escalated from operations teams, and take a lead role in communicating resolution status updates to appropriate parties. Identify process improvements and implement solutions as appropriate. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

Requirements

• High school or GED.
• 3-5 years of relevant experience. Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• 3+ years of operations, processing, or customer service experience.
• Proven ability to research and resolve issues, with demonstrated analytical and problem-solving skills.
• Strong attention to detail, with the ability to work under tight time frames and deadlines, while achieving a high degree of accuracy.
• Effective written and verbal communication skills with the ability to understand and communicate complex issues.
• Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Nice To Haves

• Product-specific or financial services industry experience.
• Effective written and verbal communication skills with the ability to understand and communicate complex issues.

Responsibilities

• Research, respond and resolve sophisticated issues initiated by high-priority advisors, clients or other relationship partners and accurately communicate the status of these requests to applicable internal and external business partners.
• Effectively manage a high-volume caseload to ensure that all issues are resolved quickly and accurately.
• Process transactions, including both routine and sophisticated, involving high-priority accounts in a timely, efficient, and accurate manner.
• Complete day-to-day operations processing tasks, such as auditing, processing transactions, and approval of reissued and rewritten transactions, as well as frontline underwriting, where appropriate.
• Identify process improvements and implement solutions as appropriate.
• Participate in various team or department project requests, as assigned.

Benefits

• We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees