Senior Operations Processor

Wells Fargo Bank•College Park, GA

2d•Onsite

About The Position

Wells Fargo is seeking an Senior Operations Processor as part of Consumer and Small Business Banking Operation In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of cash handling or vault experience
Experience operating cash sorting equipment in a production or processing environment
Provide subject matter expertise and interpretation of procedures to staff , coaching, mentoring and training
Proven background in deposit or financial transaction processing
Strong 10-key data entry skills with speed and accuracy
Highly organized with strong attention to detail and accuracy
Proficient in Microsoft Excel, including basic to intermediate data entry and analysis
Ability to communicate clearly and professionally with senior-level management
Training: 4 weeks (on the job training)
Hours: Monday- Friday 8:30am-5 pm or until work is completed (Schedule will be Flexible based on hours of operations for the business)
Standing up 6 to 8 hours or more
Ability to work additional hours as needed
Ability to lift 50+ pounds/Cash Vault-Lifting/Pulling
This position is not eligible for Visa sponsorship
Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements