Senior Operations Manager

Securitas • Austin, TX

8d

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are seeking a Security Operations Manager for key client sites in Austin, TX . This leadership role is critical in ensuring top-tier service delivery through effective project planning, strong client relations, and team development. The Security Operations Manager will oversee daily operations and project coordination to meet our commitments, working closely with the client to understand and deliver on expectations. In this role, you will support the team, ensuring staff are well-trained, motivated, and aligned with our operational goals. You will be responsible for managing resources efficiently and ensuring compliance with both company standards and client requirements. At Securitas, growth is not just a possibility—it’s a guarantee for those who show dedication, drive, and uphold our core values. We are a performance-driven organization with a strong sense of purpose and belonging. If you are ready to take on a challenging and rewarding leadership role, make a difference in a fast-paced environment, and be part of a culture committed to safety and excellence, we want to hear from you. Join us on our journey to make the world a safer place.

Requirements

• Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Experience in scheduling, operations, or other functions of the security industry is required.
• Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required.
• Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
• Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
• Professional, articulate; and able to use good independent judgment and discretion.
• Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Candidate must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.

Nice To Haves

• Law Enforcement and/or Military is a plus.

Responsibilities

• Supervise and coordinate the activities of security personnel, including guards and security operators.
• Manage staff schedules to ensure adequate coverage and optimal security at all times.
• Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.
• Oversee the implementation of access control measures to secure facilities and restricted areas.
• Monitor the use of security equipment, including CCTV systems, badging systems, alarms, metal detectors, and access control systems.
• Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.
• Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.
• Conduct initial investigations into incidents and prepare detailed reports for senior management.
• Collaborate with law enforcement and emergency responders as needed.
• Ensure all security protocols and procedures are followed by security personnel.
• Maintain compliance with company policies, safety regulations, and local laws.
• Regularly review and update security policies and procedures to reflect best practices and emerging threats.
• Serve as a liaison between security staff and senior management, communicating key issues and developments.
• Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
• Communicate effectively with stakeholders regarding ongoing incidents and security concerns.
• Conduct regular risk assessments to identify physical security vulnerabilities and threats.
• Develop and implement mitigation strategies to minimize risks and enhance safety measures.
• Coordinate and participate in emergency drills and safety training sessions.
• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
• Consistently communicates with clarity and professionalism when interacting with executive leadership, clients, and other high-profile stakeholders, ensuring alignment and trust.
• Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned clients.
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
• Oversee the training and operational employment of Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being always met.
• Keep the team apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Benefits

• Competitive Salary: $ 81,827 Annually
• Comprehensive Benefits Package: Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching
• Career Growth: Continuous training and leadership development programs.
• Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees