Senior Operations Manager

ShipMonk•Fort Lauderdale, FL

28d

About The Position

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll do: The Senior Operations Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current Ensures the physical condition of the warehouse and equipment is properly maintained Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales Our Senior Operations Managers will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping Effectively manages the budget and P&L of the operation Ensures operational excellence in all warehouse areas, related equipment, and systems Partners with others to maintain the proper layout of warehouse and product placement Senior Operations Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity Ensures accurate timekeeping for direct reports and reporting teams ShipMonk's Sr. Ops Managers will lead cultural change within facilities whenever necessary Ensures compliance as applicable A top priority for our Senior Operations Managers is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture Addresses complaints and resolves problems

Requirements

Bachelor's degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
Experience with warehouse management systems
proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers
ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

Nice To Haves

experience with labor management systems and productivity initiatives
Lean Six Sigma certification

Responsibilities

establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
Ensures the physical condition of the warehouse and equipment is properly maintained
Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
Effectively manages the budget and P&L of the operation
Ensures operational excellence in all warehouse areas, related equipment, and systems
Partners with others to maintain the proper layout of warehouse and product placement
Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
Ensures accurate timekeeping for direct reports and reporting teams
lead cultural change within facilities whenever necessary
Ensures compliance as applicable
participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
Addresses complaints and resolves problems