Senior Operations Manager - Houston, TX

12 Oaks Parking•Houston, TX

13h•Onsite

About The Position

The Senior Operations Manager is the on-site leader responsible for overseeing all valet parking operations at a large, high-volume shopping center in Houston, TX. This role ensures financial performance, exceptional service delivery, strong associate engagement, and trusted client relationships. You will lead multiple supervisors and frontline associates while maintaining visibility on the property and accountability across systems, service standards, and safety practices. This role is ideal for a hands-on leader who understands operational details, financial performance, and people development-while maintaining a polished, service-oriented presence.

Requirements

3+ years of parking operations management experience
Must have and maintain a valid driver's license and clean driving record
Proven experience managing large teams and multi-shift operations
Strong financial acumen, including budgets and labor management
Experience working with scheduling, payroll, and operational systems
Ability to work a flexible schedule, including weekends, holidays, and events
High visibility, on-site leadership style

Responsibilities

Team Development Recruit, hire, and onboard associates in compliance with company guidelines, client requirements, and regulatory standards
Deliver effective orientation and role-specific training to support operational readiness
Train associates on equipment use and SOPs to ensure consistency, safety, and financial accuracy
Recognize high performance and develop future leaders
Proactively address associate feedback and support retention
Identify performance gaps and provide coaching, training, and documented performance management
Lead associate meetings and ensure consistent shift huddles across all operations
Service Excellence Deliver a consistent, high-quality service experience for every guest
Lead and coordinate supervisors to execute operational and service directives
Develop staffing plans aligned with property needs, traffic patterns, holidays, and special events
Train associates on client service standards and 12 Oaks service expectations
Achieve strong results in mystery shop evaluations and service audits
Financial Performance & Operational Controls Analyze key business metrics to drive performance, profitability, and operational efficiency
Manage budgets and forecasts to improve account performance
Ensure accuracy in payroll, accounting reports, scheduling, overtime control, timekeeping, and tip reporting
Oversee contractual agreements to ensure compliance and mutual fairness for company and clients
Utilize standardized 12 Oaks systems while ensuring adherence to policies and procedures
Client Partnership & Account Management Build and maintain strong partnerships with client leadership and on-site teams
Maintain consistent communication through scheduled meetings and reporting rhythms
Deliver accurate and timely weekly performance reports
Maintain high on-site visibility and leadership presence during critical operational periods
Align team execution with client goals to exceed expectations and strengthen long-term partnerships
Safety, Security & Risk Mitigation Maintain compliance with all 12 Oaks employment, payroll, and operational policies to mitigate risk
Enforce safety, security, and loss prevention policies and procedures
Identify high-risk areas and proactively address safety concerns
Ensure associates are trained in safety protocols and incident response procedures
Promptly report, document, and follow up on incidents, claims, and safety violations