Senior Operations Manager, Naples

Metropolis•Naples, FL

5h•Onsite

About The Position

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it. Who you are The Senior Operations Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

Requirements

5+ years of management experience with a proven track record of leading and motivating high-performing teams
A passion for delivering remarkable member experiences and solving complex problems with creativity and grit
Experience creating and maintaining budgets to drive operational efficiency
Strong communication skills and the ability to partner effectively across all levels of the organization — from field teams and executives to building management and customers
Proficiency in Microsoft Office Suite and Google Workspace
Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment
Must possess a valid state-issued driver's license with a current address and acceptable driving record

Nice To Haves

Bachelor's degree
Ability to safely drive a vehicle with a manual transmission (stick shift)

Responsibilities

Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations
Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems
Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours"
Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement)
Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions