Senior Operations Manager

OpenDor Media • New York, NY

8d • $90,000 - $100,000

About The Position

As we scale across four countries, we are looking for a Senior Operations Manager to work closely with our COO across the full scope of operational leadership. This role spans strategic planning and organizational development on one end, and the hands-on execution, coordination, and follow-through that keeps a complex organization running on the other. We are looking for someone who brings the same ownership and attention to both.

Requirements

• 3 to 5+ years of experience in operations or a closely related role
• Demonstrated ability to work effectively across a wide range of responsibilities, from strategic planning to hands-on execution
• Strong organizational instincts with a track record of managing complex, cross-functional work
• Experience working across multiple departments or functions in a matrixed or multi-team environment
• Clear, direct communicator with the ability to work across different levels of seniority
• High attention to detail and consistent follow-through
• Comfortable with ambiguity and able to bring structure to evolving priorities

Nice To Haves

• Experience working directly with or in support of senior leadership
• Experience in a nonprofit, mission-driven, or media or education organization
• Familiarity with Wrike or similar project management tools
• Experience supporting international or multi-jurisdictional operations
• Comfort with the Google suite of products (Docs, Drive, etc.) along with Slack
• Proficient in the routine, daily use of AI platforms (Claude, ChatGPT) to perform work tasks and the ability to leverage these tools to improve overall workflow efficiency
• Overall alignment with the OpenDor Media mission

Responsibilities

• Partner with the COO on strategic planning processes, helping translate organizational goals into clear plans with defined owners and timelines
• Prepare and contribute to materials for board meetings, leadership offsites, and key planning sessions
• Track organizational priorities, monitor progress against goals, and surface issues that require leadership attention
• Conduct research and analysis to support decision-making and organizational initiatives
• Manage scheduling, logistics, and coordination for the COO across internal and external meetings and commitments
• Track and drive follow-through on action items from leadership meetings and cross-team initiatives
• Coordinate across departments and division leads to keep shared work aligned, surface blockers early, and ensure the right conversations are happening
• Serve as a reliable point of contact across teams on behalf of the COO when needed
• Support organizational clarity around priorities, ownership, and decision-making as the organization evolves
• Help coordinate communications across a geographically dispersed team in the US, Israel, UK, and South Africa
• Identify, document, communicate, and help address gaps in operational workflows, tools, and internal documentation
• Support improvements to how teams use existing platforms and systems across the organization
• Assist with compliance tracking and multi-jurisdictional (global) operational requirements in coordination with relevant leads and vendors
• Bring a continuous improvement mindset to organizational operations and flag opportunities to the COO

Benefits

• International exposure
• High level of autonomy
• Competitive salaries
• Paid days off for Jewish & national holidays as well as competitive vacation policy
• Healthcare policy
• Great company culture and colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed