Senior Operations Manager

Harte Hanks•Greenville, SC

4d•Onsite

About The Position

The Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership. To provide short- & long-range management of account(s) activity. Liaison between Harte-Hanks (all areas) and the client. Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.

Requirements

3 years’ minimum experience as a Senior Ops Manager / Site Director (or equivalent)
Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.
Strong organizational, time management and presentation skills.
Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.
Ability to clearly communicate (written/verbal) with internal and external audiences.
Strong problem solving and analytical skills.
Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.
Experience leading leaders (managers/supervisors) and developing high-performing teams.
Proficient in Word, Excel, PowerPoint, and Tableau.
Ability to translate operational data into actionable insights and strategic decisions.
Detail-oriented, self-motivated & able to work well independently.
Position is Onsite in Greenville South Carolina

Nice To Haves

4-year degree
5 years’ business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
Six Sigma certification
Background working with BPO partners or outsourced operations.
Financial - invoice reconciliation, performance-based programs and contract adherence.

Responsibilities

Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
Facilitate problem identification and resolution.
Ensure client commitments are consistently achieved.
Support multiple special projects, as required, simultaneously.
Ensures alignment between operational plans and budgetary expectations.