Senior Operations Manager

Altruix•Lancaster, PA

60d•Onsite

About The Position

SENIOR OPERATIONS MANAGER It's not just a job. It's a mission. Altruix is a high-touch pharmacy dedicated to behavioral health and intellectual & developmental disability populations. The company's pharmacy expertise , optional Medherent technology, and special packaging promote medication adherence. Altruix provides value-added services that help clients take their medications as prescribed without having to juggle pill bottles, while physicians and staff spend less time managing medications, getting essential information, and dealing with errors. Altruix customers achieve improved outcomes such as 90% adherence, 40% fewer dollars spent on ER and hospital visits. For more information, visit www.altruix.com . The Senior Operations Manager will be responsible for leading pharmacy operations team members and managing pharmacies within their designated region. Working with the management team to maintain and increase quality, customer service , and productivity levels in the operation, as well as execute on department goals. This position requires daily on site management and some travel as (<10%) . To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Strong team building and leadership skills
C ustomer service orientation and commitment to professionalism
Time management skills - strong planning and organizational skills
Excellent verbal and written communications skills
Demonstrated ability to handle confidential information appropriately
Ability to work independently, goal- o riented, and able to motivate individuals to achieve targeted results
C omputer skills, including MS Excel , Word, Outlook, Teams
Excellent interpersonal and problem-solving skills
Ability to work in a fast-paced environment
Bachelor's degree
Process Improvement expertise in either Lean, Six Sigma, TPS, or similar
10+ years ' experience in leading teams of 2 0+ in Production environment

Nice To Haves

Preference for Pharmacy or Health Care related industry

Responsibilities

Ensure exceptional customer service is being delivered to all patients and customers.
Responsible for financial performance of Pharmacy . This includes correct staffing levels, inventory management, billing, and collections, purchasing , and other metrics as determined by senior leadership.
Responsible for continued growth in volume of all sites. This is through introduction of new programs , sales to other facilities, and capturing of existing clients within the facility.
Design and implement services and processes that are responsive to patients' needs and support exceptional customer service.
Communicate openly and honestly on a regular basis with employees and supervisor to ensure all goals are being met .
Supervise and hold accountable all employees of pharmacies to established pharmacy SOPs and P&Ps.
Provide ongoing, continuous management oversight as a coach who is concerned with the growth and development of employees.
Train staff on all aspects of site operations and develop a culture of constant focus on P rocess I mprovement.
Ensure compliance with all Board of Pharmacy and Federal / DEA laws and regulations.
Comply with all HIPAA rules and regulations.
Ensure security measures are taken to avoid theft or loss within pharmacy sites.
Serve as liaison between pharmacies and prescribers we serve.