Senior, Operations Manager

WM•San Antonio, TX

1d•Hybrid

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

Requirements

Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
2 years of relevant work experience (in addition to education requirement)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License

Responsibilities

Onboarding New Route Managers
Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee
Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.