Senior Operations Manager

Sedgwick•Southfield, MI

30d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Senior Operations Manager PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management. Has direct responsibility for 25-49 colleagues.

Requirements

Bachelor's degree from an accredited college or university preferred.
Licenses as required.
Professional certifications appropriate to line of business preferred.
Ten (10) years claims management experience or equivalent combination of experience and education required to include two (2) years of supervisory experience.
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Computer keyboarding, travel as required
Hearing, vision and talking

Nice To Haves

Professional certifications appropriate to line of business preferred.
Bachelor's degree from an accredited college or university preferred.

Responsibilities

Responsible for overall operational management for assigned locations/offices.
Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements.
Establishes business plan with goal and objectives for the partnership and assigned locations/offices.
Monitors management reports relating to the partnership/office performance.
Assists with the coordination of sales and client service efforts.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.