Senior Operations Manager, Weekend

Vitamin Shoppe•Ashland, VA

1d•Onsite

About The Position

The Senior Operations Manager, Distribution- (Sr Mgr) is responsible for the management of multi-shift multi-channel distribution operations in an automated, high volume distribution center. Manages all inbound & outbound processes/functions to meet: inbound/outbound service level/cycle time objectives, productivity and cost per unit objectives, operational accuracy objectives, and associate relations objectives. Manages the flow of information and product from vendor to distribution center to stores/customers, and supports continuous process improvement philosophy. The Sr. Mgr is highly collaborative with distribution center senior team partners to manage and enhance the flow of product and information between vendors, DC, and stores/customers

Requirements

Bachelor’s Degree or equivalent combination of intellectual instruction and work experience
Proficiency in the use of WMS (Preferably Manhattan), automated distribution, and engineered labor standards
Understanding of quality / process improvement tools – Six Sigma, lean, 5”S”
Strong understanding on work place safety and experience with safety initiatives/OSHA reporting with proven safety results
Understanding of distribution center associate relations with focus in maintaining a non union culture.
5-7 years Operations Manager level experience in an automated distribution environment with strong understanding of both outbound and inbound operations.
5 years WMS experience (Preferably Manhattan Retail and D2C)
Experience with annual budget development and management
Proven record of driving process accuracy through effective operations processes and controls
Workflow design/re-design
Experience with development, implementation, and execution of engineered labor standards
Proven experience in development of process level management team
Experience managing a multi shift operations environment
Collaborative experience working with Supply Chain partners to manage and enhance the flow of product and information between vendors, DC, and stores/customers
Proved record of cycle time improvements
Experience in developing, implementing, executing quality performance standards with proven quality/order accuracy result
Strong/effective interpersonal and communication skills at all levels
Team player with strong financial acumen and proven results in meeting/exceeding team based performance goals based on safety, quality, speed, and operating expenses.
Proven analytical and planning skills
Creative risk taker who challenges the status quo
Developer of teams, team performance, and process level management team
Ability to be comfortable in a fast-paced, hands-on management environment

Responsibilities

Management of distribution center operations
Manage all operational activities associated with inbound and outbound operations in fully automated distribution center to achieve distribution center operational goals and metrics
Develop, implement, and execute tactical distribution center plan to meet overall distribution center and business strategy
Develop and implement staffing strategies to meet business needs
Provide leadership for up to 300 non-exempt HE’s and 3-4 exempt direct reports
Develop and enhance cross business relationships to ensure collaboration in identifying and managing business improvement opportunities
Work collaboratively across distribution center management team and supply chain and business processes to identify and manage business process improvement opportunities, and enhance the flow of product and information between vendors, DC, and stores/customers
Management of distribution center financial and operational performance
Develop and manage annual operational budgets
Develop and manage operational KPI’s to support the achievement of operational, cost per unit, productivity, accuracy, and service level objectives
Monitor and analyze KPI results to identify distribution center process improvement opportunities
Ensure that distribution center operational SOP’s and FDA/GMP SOP’s, are properly executed
Review overall daily distribution center operation to ensure that facility is properly maintained in accordance with company and regulatory requirements
Management of distribution center associate relations
Effectively lead, coach, and develop the distribution center process management team to support succession planning culture
Develop and manage performance objectives for the process management team. Utilize the performance appraisal process to review performance and develop action plans to address performance gaps
Manage a distribution environment that thrives on clear expectations and accountability for performance results
Act in collaboration with Human Resources to effectively manage HR policies and procedures
Manage special projects as required and as assigned.
Responsible for the operational management of all distribution center activities, processes, and results including:
Manage, schedule and coordinate the activities of 3-4 Process Managers to include performance evaluation, coaching, and mentoring, in the different areas of DC Operations
Achievement of distribution center operational KPI’s and financial objectives