Senior Operations Manager, Amazon Air

Amazon•Wilmington, OH

48d

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Requirements

Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
Experience in operations management of fulfillment or distribution centers
6+ years of performance metrics, process improvement or lean techniques experience
Work a flexible schedule including weekends, nights, and holidays

Nice To Haves

Bachelor's degree, or 5+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
3+ years of aviation regulatory compliance experience
Experience of automated equipment including packaging machinery, sortation and conveyor systems
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems

Responsibilities

Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
Responsible for the overall safety, quality, performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
Develop and implement processes required to support hub launch.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.