Senior Operations Lead, Identity and Access Management (IAM)

Biogen SANDBOX•Weston, MA

About The Position

As the Identity and Access Management (IAM) Operations Lead, you will utilize your knowledge of the IAM field to implement IAM capabilities and business integrations.

Requirements

8+ years of relevant experience in Information Technology with primary focus on operations.
3-5+ years of hand on experience in one or more IAM technologies such as Quest One Identity Manager, Okta, Thycotic (PAM), Multi-Factor Authentication (MFA)

Responsibilities

Lead the team of IAM Operations personnel and work with MSPs to ensure deliverables are met within Service Level Agreements (SLA's).
Collaborate with IAM Delivery and Architecture teams to maintain an ongoing IAM strategy to align with Biogen’s business objectives.
Identify service improvement opportunities and collaborate with IAM service management for prioritization.
Provide input and requirements during process and control design by IAM service delivery team.
Co-define IAM Operations’ service levels, and metrics with IAM Service Delivery.
Lead response activities including working with business teams to report on status of service restoration activities.
Analyze & report periodic service performance metric reports produced by IAM Service Delivery team.
The IAM Operations lead is responsible to ensure the MSP resources adhere to the IAM Governance standards.
Participation in audits and other compliance assessment activities as needed to assist with meeting Biogen compliance deadlines.
Provide technology leadership and direction to internal and outsourced IAM teams.
Communicate effectively with management as well as customers to identify needs and evaluate alternative technical solutions and strategies.
Troubleshoot and support IAM tools such as OneIdentity, Okta SSO, Thycotic (PAM), Active Directory, Quest ActiveRoles Server (ARS) and supporting applications/systems.
Prepare and maintain documentation including SOPs, resiliency plans, incident response materials and runbooks for all IAM Services at Biogen.
Prepare root cause analysis and post mortem incident analysis reports.
The IAM operations lead is the single point of contact for escalations and incident response management.
Work closely with business and application owners to analyze, configure and add new services as necessary.
Augment production support team(s) to ensure enough coverage and operations. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
Maintain patches and upgrades on a regular basis, upgrade administrative tools and utilities.
Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.
Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurations.