Senior Operations Data Analyst

Bullhorn

3d • $120,000 - $145,000 • Hybrid

About The Position

As a Senior Operations Data Analyst, you will combine data reporting, analysis, and operational expertise to support the Bullhorn Professional Services department. This hybrid role will involve creating reports and dashboards that track the health and performance of the business, as well as driving process and system improvements across key tools like OpenAir, Jira, and internal data platforms. You will be an integral part of a small team that drives business efficiency, visibility to business performance, and role-level accountability to key performance objectives. A typical day will include... Strategic Analytics & Business Insights: Developing KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business and identify needed corrections. Leading the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics such as utilization, revenue forecasting, delivery efficiency, and customer satisfaction. Developing and maintaining scalable analytics frameworks to support strategic decision-making and long-term planning. Forecasting trends in project pipeline, resource capacity, and services revenue to inform headcount planning, staffing decisions, and project prioritization. Partnering with Finance on reporting decks to facilitate regular cadence of business reviews with insights into key areas of concern. Providing project visibility and insight to cross-functional leaders across the entire portfolio Operational Optimization & Process Improvement: Leading cross-functional initiatives to streamline and automate Professional Services workflows, and drive insights into delivery success and customer satisfaction. Identifying inefficiencies in project execution, resource planning, and reporting processes; design and implement data- and technology-driven solutions. Owning and evolving key operational processes (e.g., time tracking, project tracking, invoicing readiness) with a focus on reducing manual effort and ensuring accuracy. Systems and Tools: Partnering with IT and business systems teams to configure, customize, and ensure tool integrations are effective, scalable, and aligned with evolving business needs. Working with Finance and Sales to ensure clean integrations in the end-to-end work management process, from correct setup of Services opportunities in Salesforce, to accurate revenue recognition and invoicing. Acting as a SME and internal consultant for process enablement across project management, time tracking, and resourcing tools. Acting as the voice of the Professional Services team in cross-functional initiatives, representing operational needs and ensuring alignment with broader company strategy.

Requirements

• You have 5+ years of experience in a data analyst, operations analyst, or business operations role, with at least 2+ years in a senior or lead capacity
• You have advanced knowledge of reporting and analytics tools including Tableau
• You have strong coding skills; proficiency in SQL and advanced Excel capabilities. Proficiency with statistics tools like R or Python is a plus
• You have proven experience supporting or leading analytics for a professional services or customer success organization within a SaaS environment.
• You have experience with configuration and reporting with enterprise systems such as OpenAir, Jira, Salesforce, and related platforms.
• You have a clear track record running system improvement initiatives that lead to better performance and efficiency.
• You have exceptional communication and stakeholder management skills, with a proven ability to translate complex technical findings into clear, actionable actions for non-technical audiences and executive leadership
• You are experienced with process mapping and improvement methodologies
• You have a Bachelor’s degree in Mathematics, Statistics, Data Science, Economics, or a related field (Master’s preferred or equivalent practical experience).

Responsibilities

• Strategic Analytics & Business Insights: Developing KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business and identify needed corrections.
• Leading the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics such as utilization, revenue forecasting, delivery efficiency, and customer satisfaction.
• Developing and maintaining scalable analytics frameworks to support strategic decision-making and long-term planning.
• Forecasting trends in project pipeline, resource capacity, and services revenue to inform headcount planning, staffing decisions, and project prioritization.
• Partnering with Finance on reporting decks to facilitate regular cadence of business reviews with insights into key areas of concern.
• Providing project visibility and insight to cross-functional leaders across the entire portfolio Operational Optimization & Process Improvement: Leading cross-functional initiatives to streamline and automate Professional Services workflows, and drive insights into delivery success and customer satisfaction.
• Identifying inefficiencies in project execution, resource planning, and reporting processes; design and implement data- and technology-driven solutions.
• Owning and evolving key operational processes (e.g., time tracking, project tracking, invoicing readiness) with a focus on reducing manual effort and ensuring accuracy.
• Systems and Tools: Partnering with IT and business systems teams to configure, customize, and ensure tool integrations are effective, scalable, and aligned with evolving business needs.
• Working with Finance and Sales to ensure clean integrations in the end-to-end work management process, from correct setup of Services opportunities in Salesforce, to accurate revenue recognition and invoicing.
• Acting as a SME and internal consultant for process enablement across project management, time tracking, and resourcing tools.
• Acting as the voice of the Professional Services team in cross-functional initiatives, representing operational needs and ensuring alignment with broader company strategy.

Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level