Senior Operations Coordinator

JPNDC Jamaica Plain Neighborhood Development Corporation • Boston, MA

17h • $68,000 - $72,000 • Onsite

About The Position

The Lead / Senior Operations Coordinator is a supervisory, systems-focused role within JPNDC's Operations Department. Reporting to the Operations Manager and working in close partnership with the AVP of Operations, this position provides day-to-day leadership of the Operations Coordinator(s) and Administrative Support staff while ensuring consistency, accountability, and data integrity across operational systems. This role serves as the bridge between strategy and execution, ensuring that front-line administrative and operational work aligns with established Smartsheet tracking structures, SharePoint file governance, reporting cadence, and workflow standards. The Lead / Senior Operations Coordinator supports departmental planning, supervises staff, and ensures operational data and documentation are accurate, timely, and audit-ready.

Requirements

• Bachelor's degree in business administration, operations, or related field preferred.
• 4–6 years of progressive experience in operations, administration, or facilities coordination.
• Demonstrated experience of supervising or leading administrative staff.
• Strong proficiency in: Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Smartsheet or similar project management tools
• SharePoint or cloud-based document management systems
• Strong organizational, documentation, and follow-through skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with Salesforce or other CRM systems preferred.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Staff Supervision & Team Coordination
• Operations Systems, Tracking & Reporting
• Administrative & Facilities Oversight
• Event & Space Coordination (Oversight Level)
• Cross-Departmental & Leadership Support

Benefits

• Up to 90% of individual insurance premiums paid for health, vision, and Altus dental insurance
• 2 weeks of vacation plus one week at the end of the year and 14 holidays recognized per year
• Employer-paid life & disability insurance
• A vested 403b retirement plan
• CEU Credit or comparable training for professional development in areas such as DEI, economic and workforce development, early childhood education, and affordable housing and real estate finance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level