Senior Operations Consultant
TeamBuilder•New York, NY
2d•Remote
About The Position
This role is ideal for someone who thrives on solving complex analytical problems related to operational and change management initiatives. You’ll dig into client and internal datasets, connect the dots between data, process, and business outcomes, and serve as a strategic thought partner to our Customer Success team—helping them demonstrate ROI, improve outcomes, and strengthen relationships with our customers.
Requirements
- 7+ years experience with top-tier healthcare management consulting firm (e.g. Accenture, Bain, BCG, Deloitte, EY, Huron, KPMG, McKinsey) or health system strategic operations team with deep understanding of healthcare operations and systems is required.
- Advanced Excel skills (pivot tables, complex formulas, modeling).
- Proven experience using SQL for data analysis.
- Strong communication and presentation skills (PowerPoint expertise).
- Ability to synthesize data into strategic insights, not just dashboards.
- Experience leading / mentoring teams of analysts with proven ability to influence development of technical and operational skills.
Responsibilities
- Performance Analysis & Monitoring
- Conduct in-depth analysis of healthcare operations data and Customer Success KPIs using Excel, SQL, and Looker.
- Provide actionable insights to improve operational efficiency and customer outcomes.
- Develop and maintain dashboards and performance models to monitor delivery and identify trends.
- Strategic Insight & Customer Success Partnership
- Go beyond reporting—interpret data to uncover root causes and recommend solutions.
- Collaborate closely with Customer Success leaders to craft data-driven strategies that demonstrate value and ROI for customers.
- Support strategic initiatives that drive retention, adoption, and measurable impact.
- Operational Process Optimization
- Partner with internal stakeholders to streamline processes and enhance reporting systems.
- Continuously improve forecasting and performance models to support business growth.
Benefits
- Competitive including paid time off, medical benefits, 401k and the potential for performance bonus and/or equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
