Senior Operations Consultant, Patient Access

Hummingbird Healthcare

3d • $108,000 - $130,000 • Remote

About The Position

Hi. We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Responsibilities Summary As a Sr. Operations Consultant, Patient Access at Hummingbird, you deliver high-quality, outcomes-oriented work across engagements by applying and evolving Hummingbird’s delivery methodologies. You may own delivery for specific processes, functions, capabilities, or engagements within your scope. You partner with stakeholders to define outcomes, develop insights, and guide execution across workstreams while ensuring alignment with delivery standards and goals. This role will support client engagements focused on improving operational performance and care delivery, including initiatives related to comprehensive scheduling and workflow optimization across healthcare teams. An Epic Cadence certification is not required, but deep familiarity with Cadence will give you a leg up. In this job, you will operate with high independence on complex, moderately ambiguous work, framing problems, making tradeoffs, and mentoring peers to improve team outcomes. You anchor the team with reliable, high-quality delivery while helping others strengthen their judgment, methods, and impact.

Requirements

• 4–5+ years of consistent independent delivery as a consultant or as an analyst across enterprise health systems with significant exposure to consultative, cross-functional work, including work in moderately ambiguous contexts.
• Deep experience with patient access operations, namely comprehensive scheduling and workflow optimization across cross-functional healthcare teams.
• Strong exposure in Epic Cadence and how it relates to access optimization.
• Strong problem framing and decision-making within established practices for client delivery and consultative problem-solving.
• Demonstrated peer mentorship or informal leadership in consulting engagements or delivery-focused teams.
• Ability to own processes, functions, capabilities, and engagements, with consistent application of structured methods and delivery standards.
• Ability to coordinate across contributors and lead through informal influence to align execution and outcomes.
• Demonstrated adaptability in navigating delivery complexity, tradeoffs, or shifting priorities.
• Experience mentoring peers or supporting capability-building across a consulting or client delivery team.
• Skilled communicator with both technical and non-technical stakeholders.
• Candidates must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Epic Cadence certification.
• Experience leading small projects or workstreams in consulting, service delivery, or systems contexts, including coordination across partners or functions.
• Evidence of improving team practices or outputs through refinements to methods, tools, or processes, especially in ambiguous or evolving situations.
• Experience navigating delivery risk, constraints, or scope tradeoffs effectively.
• Interest in deepening strategic consulting skills or exploring functional ownership, complex systems thinking, or cross-functional leadership.
• Comfort working in a remote or distributed environment.
• Experience in a start-up or rapidly growing organization.

Responsibilities

• Methodology-Based Problem Solving Lead problem-solving efforts using Hummingbird’s methodologies where they exist; where they don’t, contribute to shaping new approaches that reflect our values and standards. Assess cross-functional factors to identify root causes and develop solution paths that balance rigor, clarity, and adaptability. Produce clear, evidence-based recommendations that align to scope, intended outcomes, and delivery standards. Ensure recommendations remain grounded in Hummingbird’s service design, adapting thoughtfully when appropriate. Guide others in problem-solving approaches that reflect Hummingbird’s mission, vision, and values.
• Current State Assessment and Insight Development Lead structured discovery to assess current state capabilities, workflows, and performance across teams. Document and synthesize findings into clear insights that surface constraints, gaps, and improvement opportunities. Assess maturity relative to Hummingbird standards and define realistic target states that align with delivery goals. Use both qualitative and quantitative inputs to support sound recommendations. Mentor others in structured assessment and insight development methods.
• Solution Execution and Change Support Translate recommendations into actionable plans that support implementation and adoption across workstreams. Lead execution of assigned engagement components, coordinating across contributors and dependencies. Monitor execution progress and adjust scope or approach to stay aligned with engagement goals. Support change management by aligning stakeholders on the what, why, and how of each change. Ensure documentation supports transparency, transitions, and traceability.
• Engagement Delivery and Coordination Own delivery of scoped work across one or more engagement workstreams. Coordinate tasks, dependencies, and communication across internal and client stakeholders. Ensure documentation and status tracking support aligned execution and issue resolution. Proactively surface risks and lead resolution within the scope of your responsibilities. Contribute to cross-workstream coordination and ensure alignment with engagement goals and governance.
• Outcome Definition and Performance Tracking Partner with stakeholders to define engagement outcomes and performance indicators. Track performance across workstreams or deliverables and identify trends or risks to success. Use data and insight to recommend course corrections and optimize execution. Communicate performance updates in ways that support action, alignment, and decision-making. Contribute to the refinement of performance tracking tools and practices.
• General Expectations Own complex work end to end with minimal oversight, navigating moderate ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches. Anticipate tradeoffs, risks, and dependencies, raising them early and proposing practical options. Mentor peers through feedback, context-sharing, and practical coaching on methods, problem-solving, and decision-making in ambiguous situations. Communicate clearly with partners and cross-functional teammates to keep work moving and unblock others. Leverage technology and automation to improve the efficiency, consistency, and effectiveness of day-to-day work. Provide support across core client delivery activities, which may include answering inbound calls in the contact center, supporting projects, completing administrative tasks, and assisting with other client service needs as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed