Senior Patient Access
About The Position
QUALIFICATIONS Education High school diploma or GED Reading and writing skills required Experience/Skills Thorough introductory training and semi-annual retraining provided One year experience in admitting office with switchboard/communications system Knowledge of admitting/business office/health care environment Can correctly type 30 words per minute Computer literate Data entry experience Committed to “cross training” philosophy for all assigned tasks Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers) Works well with stress from patient dissatisfaction with registration process Ability to use office equipment Works independently with little supervision Ability to work under pressure with time constraints Ability to concentrate Required Licenses/Certifications N/A Working Conditions Clean, well-lit working environment ROUTINE RESPONSIBILITIES Behavioral/HIPPA Standards Interacts professionally with patients, visitors, vendors, and volunteers Assists guests Maintains confidentiality of guests, patients, and all SCCH employees Displays professionalism and courtesy with peers Scheduling/Referral Management Manages physician orders for all scheduled services Collects and maintains patient schedules from servicing departments Collaborates with physician offices to ensure accuracy and completeness of procedure orders Facilitates re-scheduling of services that are not financially cleared prior to date of service Other Duties Covers during staffing shortages and extended leaves Collaborates with management on process improvement projects Serves as liaison for new team members and assists with onboarding Actively participates/leads team huddles and engages in activities throughout the year Acts as backup for the Patient Access Team Lead Performs other duties as assigned
Requirements
- High school diploma or GED
- Reading and writing skills required
- Thorough introductory training and semi-annual retraining provided
- One year experience in admitting office with switchboard/communications system
- Knowledge of admitting/business office/health care environment
- Can correctly type 30 words per minute
- Computer literate
- Data entry experience
- Committed to “cross training” philosophy for all assigned tasks
- Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
- Works well with stress from patient dissatisfaction with registration process
- Ability to use office equipment
- Works independently with little supervision
- Ability to work under pressure with time constraints
- Ability to concentrate
Responsibilities
- Manages physician orders for all scheduled services
- Collects and maintains patient schedules from servicing departments
- Collaborates with physician offices to ensure accuracy and completeness of procedure orders
- Facilitates re-scheduling of services that are not financially cleared prior to date of service
- Covers during staffing shortages and extended leaves
- Collaborates with management on process improvement projects
- Serves as liaison for new team members and assists with onboarding
- Actively participates/leads team huddles and engages in activities throughout the year
- Acts as backup for the Patient Access Team Lead
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
