Senior Operations Consultant, AML Support and SQL Analytics

KeyBank•Brooklyn, OH

3d•$71,000 - $122,000•Hybrid

About The Position

This is a Hybrid position. The Anti-Money Laundering (AML) Operations Support team (AMLOS) is a support group within Financial Crimes Risk Management (FCRM) that is responsible for providing support and subject matter expertise for AML, customer due diligence, and sanctions screening processes and applications. AMLOS owns the RM Data Validation Program which includes data quality, completeness, and validation for the financial crimes compliance model inventory (AML, OFAC). AMLOS partners with AML Operations, Financial Crimes Modeling & Analytics (FCMA), and Financial Crimes Reporting & Intelligence (FCRI) to help execute Key’s AML Compliance Program. AMLOS must develop and maintain knowledge of AML regulations and apply that knowledge to the support of AML systems and processes. JOB BRIEF (PURPOSE) The Senior Operations Consultant operates with a high degree of autonomy and brings deep expertise in operational processes and supporting technologies. Guided by leadership, this role is responsible for owning and driving key operational workflows and ensuring the effective use of associated technology platforms. Success in this role requires a strong understanding of system interdependencies, process flows, and data pipelines. This enables the consultant to support both technical and business teams, enhance oversight of system operations, and ensure alignment between technical functionality and business requirements—especially when resolving issues that impact business operations. This individual serves as a critical resource for understanding data structures across supported applications and must be capable of writing ad-hoc queries to fulfill data requests from business and compliance partners. Responsibilities also include supporting Governance, Risk & Compliance (GRC) testing and findings, Anti-Money Laundering (AML) model validation, report development, and contributing to the enhancement of the Data Mart and implementation of controls to ensure data integrity.

Requirements

Degree in MIS, Business, or related field
Minimum of 5-7 years of experience in in AML technology, operations, compliance, or audit roles (OR 7+ years of experience in progressively more responsible technology or risk management roles)
Strong background in AML technology (Oracle FCCM or Actimize ActOne preferred), operations, or risk management.
Experience interfacing with stakeholders in lines-of-business, risk management, audit, and regulatory discussions.
Ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability.
Strong understanding of documentation standards and needs related to procedures, testing plans and results, report writing, recommendations, etc.
Proficient in: Advanced Microsoft Excel / PowerPoint Advanced SQL query writing/coding including complex joins Intermediate/advanced with SAS Analytical programming languages Report and process automation
Knowledge or Skill in: Source systems Process flow Project management Navigation of data warehouse and/or data supply chain

Responsibilities

Leads, identifies, and implements strategic improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.).
Develop reporting and metrics to measure performance and effectiveness of operational processes.
Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
Ability to analyze, identify and recommend appropriate solutions to complex system problems. Analysis includes operational impact, root cause analysis, cross application impact, and arrival at solutions that can be translated and communicated clearly to end users and key stakeholders.
Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
Assist in developing reporting and metrics to measure the effectiveness of models, system performance, and AML Operations processes.
Support solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for operational or technology issues; translate and communicate clearly to end users and key stakeholders.
Interpret findings from data mining processes and communicate findings to senior leadership.
Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to influence business decisions.
Demonstrate and maintain knowledge of industry trends and practices in AML Technology, Risk Management, Compliance, and Operations.