Senior Operations Associate

Arch•New York, NY

1d•Onsite

About The Position

We’re looking for a Senior Operations Associate to support Arch’s Account Operations team and help ensure our clients experience a seamless, reliable, and proactive partnership with Arch. As part of our growing Account Operations function, you’ll play a key role in supporting ongoing client success beyond onboarding. You’ll work closely with Account Management and cross-functional partners to drive operational excellence, improve data quality and reporting accuracy, and help scale the systems and processes that power long-term client relationships. This role is ideal for someone who enjoys solving operational problems, thrives in cross-functional environments, and takes pride in building structure and clarity in fast-moving, high-impact work.

Requirements

2+ years of professional experience in operations, project management, client support, consulting, finance, or a related field.
Strong organizational and project management skills, with the ability to juggle multiple priorities and see work through to completion.
Detail-oriented and analytical, with the curiosity to investigate issues, ask thoughtful questions, and validate information across systems.
Comfortable working independently in a fast-paced environment while collaborating closely with cross-functional partners.
Clear communicator who can translate operational or data-related details into actionable insights.
Familiarity with financial or data-driven environments, or the ability and interest to quickly learn how investment or reporting data is structured and shared.

Nice To Haves

Experience in wealth management, private funds, family offices, accounting, or fintech.
Exposure to concepts like IRRs, capital calls, K-1s, or NAV reporting.
Experience with SQL or interest in developing technical and data analysis skills.

Responsibilities

Support day-to-day Account Operations efforts by partnering closely with Account Managers to align priorities, track account health, and execute key operational initiatives.
Help ensure consistent, high-quality client experiences by monitoring data accuracy, reporting reliability, and operational follow-through across accounts.
Support operational excellence for high-priority accounts by maintaining strong standards around data integrity, documentation, and delivery timelines.
Build and refine internal tools, dashboards, and checks that improve visibility into account health and support data-driven decision-making.
Act as a connective layer between Account Management, Product, Data, and broader Operations teams to support new workflows, tools, and process rollouts.
Assist with client-specific reporting needs and data customization, translating technical requirements into clear, client-facing outcomes.
Contribute to the continued growth of Account Operations by helping document playbooks, define metrics, and improve systems that scale with the business.

Benefits

Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.

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