Senior Operations Associate

bswift

6h • $63,000 - $75,000

About The Position

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Summary:
The primary objective of the Senior Associate, Operations position is to maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center.

Requirements

• 3+ years’ experience in benefits administration or client services role
• 2+ years of project management
• Solid Technical background
• Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork, client service and reaching business results through problem solving
• Experience in benefits administration system technology, payroll, HRIS or related software
• A Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

Responsibilities

• Vendor files, demographics files, payroll files, and data auditing for aligned clients
• Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.)
• Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and file specs
• Coach and mentor other team members; share new ideas on operations processes
• Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds
• Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
• Responsible for special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level