Senior Operations Associate
About The Position
Under supervision, this position performs moderately difficult clerical and related office duties. The candidate will be responsible for: - Reviewing, maintaining, processing and updating files, applications, and other Department records - Processing customer request for records and maintain Department records as required - Reviewing all supporting documents for processing job filings/permits/Public Assemblies - Researching and responding to external and internal inquires received in person, and email - Maintaining the calendars for plan exam staff which include scheduling and canceling of appointments and creating calendars for new plan exam staff in DOB Appointments, DOB Now, and meeting software - Performing data entry transactions which include Application Process in Building Department infrastructure Building Information Systems (BIS) and CRM Software (DOB NOW) - Assist as needed with special projects - Provide professional customer service to the public while adhering to the agency Department’s customer service guidelines - Assisting with daily assignment of the work as needed - Answering public inquiries via the Department’s Interactive Voice Response (IVR)
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Reviewing, maintaining, processing and updating files, applications, and other Department records
- Processing customer request for records and maintain Department records as required
- Reviewing all supporting documents for processing job filings/permits/Public Assemblies
- Researching and responding to external and internal inquires received in person, and email
- Maintaining the calendars for plan exam staff which include scheduling and canceling of appointments and creating calendars for new plan exam staff in DOB Appointments, DOB Now, and meeting software
- Performing data entry transactions which include Application Process in Building Department infrastructure Building Information Systems (BIS) and CRM Software (DOB NOW)
- Assist as needed with special projects
- Provide professional customer service to the public while adhering to the agency Department’s customer service guidelines
- Assisting with daily assignment of the work as needed
- Answering public inquiries via the Department’s Interactive Voice Response (IVR)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
