Senior Operations Analyst

The RealReal

7d•$120,000 - $150,000

About The Position

As our Operations Analytics Manager you will deliver insights using quantitative data to support our operations business here at The RealReal. You will work closely with inventory, logistics, retail, and customer services team within the ops org, and partner with tech and finance teams working with nearly all aspects of our growing business. Your mission is to understand, measure and optimize efficiency in our operations, provide clarity of business performance, identify growth opportunities, and drive alignment to focus on the most impactful areas for our company. This role requires hands-on experience and the ability to design, guide, and complete enterprise scale and strategic level of analyses.

Requirements

5+ years of experience in analytics that is focused on first-party data
3+ years of experience in business analytics
Proven track record of owning and defining framework for domain analytics
Expert in query languages such as SQL
Strong experience with designing, implementing, providing and interpreting results of A/B testing or causal inference models
Proven ability of delivering high complexity analytics projects involving methodology development, analysis, strategic recommendations, and presentation of the findings

Nice To Haves

Experience in two-sided marketplace highly preferred

Responsibilities

Understand and quantify operational efficiency metrics
Help design and implement milestone checkpoint data collection, and build measurement on it
Support operation strategy by providing relevant and high quality insights.
Partner with business owners to ensure the implementation of the strategy and its success.
Work with other analytics team members to leverage team synergy and ensure consistency.
Become the knowledge center. You will manage your learning agenda to identify and gather relevant data, accumulate insights, and provide recommendations for operational excellence