Senior Operations Analyst

Crum & Forster • Morristown, NJ

1d • Remote

About The Position

The Senior Operations Analyst will play a critical role in supporting the operational efficiency and strategic initiatives for the TPA Oversight teams within Sharing Economy. This individual will be responsible for managing cross-functional workflows, ensuring timely and accurate handling of correspondence and documentation, and supporting key partnerships and compliance efforts. The role requires strong organizational skills, attention to detail, and the ability to collaborate across multiple teams.

Requirements

• 3+ years of experience in claims operations, insurance, or related industry.
• Strong analytical and organizational skills.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) and other data visualization tools.
• Experience with Zendesk or similar ticketing systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Zendesk Ticket Management: Monitor, triage, and respond to operational tickets to ensure timely resolution and escalation as needed.
• Partnership Coordination: Coordinate strategy meetings for internal/external partners.
• Document Indexing: Accurately index and categorize incoming legal and regulatory documents; route correspondence such as attorney letters, FNOLs, and no-fault forms to the proper TPA for handling.
• Operational Calendar Oversight: Maintain and monitor the Litigation and Arbitration compliance calendars, ensuring deadlines and deliverables are met.
• Cash Call Reconciliations: Perform monthly reconciliations and reporting for cash call activities.
• Performance Metrics & Reporting: Assist with monthly and quarterly KPI data pulls and track action items from performance meetings.
• Additional Duties: Perform other related tasks as assigned.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At C&F you will BELONG

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees