Senior Operation Coordinator

Foundation Communities Inc•Austin, TX

3h•$55,000 - $55,000•Onsite

About The Position

Foundation Communities owns and operates two Prosper Centers in Austin, Texas where thousands of community members access free programs, including tax preparation, health insurance enrollment, financial wellness programs, and college support services. The Senior Operations Coordinator is responsible for supporting the day-to-day operations of both Prosper Centers, ensuring that building operations, front desk functions, and program logistics run smoothly. This role is highly collaborative and hands-on, working closely with front desk staff, program teams, and leadership to maintain an efficient, welcoming, and well-coordinated service environment. This is an in-person position that works on-site at both Prosper Centers in Austin and visits all community tax sites weekly (as/if needed) during the tax season from January to April. The Prosper Centers are open seven days/week during high-volume seasons (November to April) and six days/week the rest of the year (May to October). This is a full time (40hours/week, Mon-Fri) role that is on call for operational needs as they occur, plus occasional evening and weekend hours as needed.

Requirements

Strong organizational skills and attention to detail
Proactive and forward thinking, with the ability to anticipate problems and plan out projects
Ability to manage multiple tasks and priorities in a fast-paced environment
Highly autonomous, yet thrives in a team-oriented, collaborative environment
Strong problem-solving skills and ability to respond to issues in real time
Proficiency with basic technology (e.g., Microsoft Office, scheduling systems)
Comfortable working on-site and moving between multiple locations, as needed
Demonstrated commitment to diversity, equity, and inclusion
Experience in a high-volume, client-facing environment

Nice To Haves

Bilingual in English and Spanish

Responsibilities

Support front desk operations at both Prosper Centers to ensure a welcoming and efficient client experience
Provide backup coverage for the front desk as needed, including during staff absences or high-volume periods
Identify opportunities to improve client flow, reduce wait times, and enhance overall experience
Partner with Prosper Program Managers to coordinate operational needs across programs, especially during high-volume seasons
Ensure programs have the necessary operational support, including space setup, supplies, equipment, and logistics
Coordinate setup and logistics for meetings, events, and cross-program activities
Maintain building operations including vendor partnerships and communications, submitting and following up on maintenance requests, resolving utility and security systems issues, facilitating repair requests, etc.
Help ensure facilities are safe, functional, and welcoming for both clients and staff
Support implementation of safety procedures and coordination of trainings, as needed
Develop, document, and improve operational procedures to support efficient and equitable service delivery
Identify operational gaps and implement solutions to improve workflows and reduce barriers for clients and staff
Collaborate with data staff to ensure operational processes align with data collection needs
Coordinate with IT to troubleshoot technology issues impacting front desk and program operations
Other duties as assigned