Senior Onboarding Associate
About The Position
As a Senior Customer Onboarding Associate, you are interested in furthering your career by working closely with new customers. You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers. You thrive in a fast-paced environment where accuracy and efficiency are paramount. Your strong communication skills enable you to provide clear and helpful responses to customer inquiries, while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise. You’ll assist new small business customers with their account setup and initial training, and your proven success in the role means you’re capable of onboarding more accounts and additional complexity. Your first priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks.You are also a team player who takes pride in your ability to handle administrative tasks with precision. Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team.
Requirements
- Minimum of 1-3 years of professional experience
- Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to work as part of a team and be resourceful and adaptable
- Ability to come up with creative solutions to any problem you face
- Ability to organize and prioritize your workload, with multiple competing deadlines and priorities
- Ability to mentor teammates and foster a collaborative, supportive, and high-performing team environment/culture
Responsibilities
- Help manage the overall customer onboarding process for our self-enrollment customers, working closely with small business owners to set them up for success on the platform.
- Accurately verify and confirm the setup of newly committed accounts, ensuring all details are correct and complete.
- Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe.
- Responsively handle inquiries from the self-enrollment customers, providing clear and helpful answers to customer questions.
- Collaborate closely with internal teams, including the onboarding specialists, to proactively address and resolve customer needs or special requests.
- Provide high-quality support to customers through phone and email as needed.
- Support the whole team by handling out-of-office coverage and ad hoc requests by customers and managers.
- Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams
- Performs other related duties as assigned with an emphasis on- Customer Focus - Build strong customer relationships and delivery customer-centric solutions Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules Collaborates - Building partnerships and working together with others to meet shared objectives Curious - The innate desire to learn, grow and understand
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
