Senior Officer, Product Support Analyst, Compliance, Group Infrastructure & Platform Services

UOB•Phoenix, AZ

135d

About The Position

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Takes ownership to all production issues and outages within Compliance Management by tracking and monitor the issues' progression until their completion provides timely issue escalation to team lead To provide responsive, efficient, effective and proactive business application support for the businesses you support be proactive and client focus; cultivate raving fans attitude ensures clients’ requirements are met and user satisfaction through timely and quality delivery To establish and continue to build a collaborative working relationship with business users, development teams and IT partners seek to understand, then to be understood gain trust; aim for win-win outcome To continuously maintain and adopt workflow and culture timely user request and incident logging proper incident management (such as issue/impact mails, escalation, thematic root cause analysis) follow any other service management requirement standards based on management direction ensure the quality of incident, problem and change records is of a high standard To facilitate, support, and furnish data for audit requirement timely To ensure you proactively review the production batches, and identify areas to improve the batch performance To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Requirements

Minimum 1-2 year of L2 Production support in banking industry experience
Knowledge of Anti Money Laundering (AML), Know Your Client (KYC) and end to end Business banking
Hands-on Support experience on SQL, Oracle, Linux/Unix, Hadoop, Informatica, and Microsoft Technologies
Knowledge of banking operations
Willing to be on-call 24 x 7 support
Be able to work in fast pace and quick learning environment
Good communication and inter-personal skills

Nice To Haves

Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
ITIL knowledge and process

Responsibilities

Takes ownership to all production issues and outages within Compliance Management by tracking and monitor the issues' progression until their completion provides timely issue escalation to team lead
To provide responsive, efficient, effective and proactive business application support for the businesses you support be proactive and client focus; cultivate raving fans attitude ensures clients’ requirements are met and user satisfaction through timely and quality delivery
To establish and continue to build a collaborative working relationship with business users, development teams and IT partners seek to understand, then to be understood gain trust; aim for win-win outcome
To continuously maintain and adopt workflow and culture timely user request and incident logging proper incident management (such as issue/impact mails, escalation, thematic root cause analysis) follow any other service management requirement standards based on management direction ensure the quality of incident, problem and change records is of a high standard
To facilitate, support, and furnish data for audit requirement timely
To ensure you proactively review the production batches, and identify areas to improve the batch performance
To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume