Senior Associate, Production Services Infrastructure Support Analyst

BNY • Lake Mary, FL

3h

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Infrastructure Engineer to join our Technology Infrastructure team. This role is located in Lake Mary, Florida
In this role, you’ll make an impact in the following ways:
Design, implement, integrate, and support various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products
Review new and modified file transmission requests to ensure accuracy and compliance
Perform moderate to complex troubleshooting as a subject matter expert to resolve infrastructure issues
Monitor infrastructure, respond to incidents, perform routine health checks and validations after changes or significant incidents, and follow defined procedures for routine, low priority incident resolution
Escalate new or high priority incidents to second level infrastructure support
Develop, design, and implement automation for manual processes to improve efficiency
Mentor or provide guidance to junior team members as needed
Contribute to the achievement of related teams' objectives

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.

Responsibilities

• Designs, implements, integrates, and supports various mainframe, mid-frame, distributed, web, an PC operating systems and ancillary products.
• Reviews new/modified file transmission requests.
• Performs moderate to complex troubleshooting as a subject matter expert.
• Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution.
• Escalate to second level infrastructure support for new or high priority incidents.
• Develop, design and implement automation for manual processes.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of related teams' objectives.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees