Senior OCM Consultant

NTT DATA • Springfield, IL

4d

About The Position

Client Delivery Support and contribute to the OCM team in delivering OCM advisory and support services to the client. Maintain current understanding of the client's organization and organizational change management challenges and issues. Assist the client in identifying potential risks and anticipated points of resistance, and support plans to mitigate or address the challenges and concerns. Identify new and innovative ways to accelerate clients through their change journey. Lead or contribute to producing progress and status reports. Support effectively explaining OCM factors involved and contribute to development of organizational solutions to deliver value to the client. Lead or contribute to maintaining accurate documentation and deliverables. Participate in executing the OCM plan and maintaining the OCM schedule, ensuring all work is reflected in the plan and dates are met. Support OCM training needs analysis, design, development, and delivery. Analyze organizational design needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients. Analyze future-state staffing needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients. Support re-alignment of the client's organization, its people, and their actions with critical business processes. Support the client in the design, development, delivery, and management of communications. Apply SHC's OCM best practice methodology to support the OCM planning for a complex government system implementation to help our government clients transform their workforce. Support the client's stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities. Support identifying, organizing, and documenting To-Be process flows, ensuring that As-Is processes are transformed to effectively support client business operation within a new MES solution.

Requirements

• Bachelor's degree or equivalent experience
• Minimum 3 years leading an Organizational Change Management initiative
• Minimum 1-2 years supervising work product delivery from a team and coordinating service delivery
• Minimum 6 years of experience as an OCM analyst, project, or business analyst on a large-scale system implementation
• Minimum of 5 years of consulting experience including drafting deliverables and participating in peer review of deliverables
• Minimum 1 year using Microsoft Project
• Minimum 2 years using Visio for business process modelling
• Minimum 3 years training content development and delivery
• Expert using SharePoint and Microsoft Office applications
• Proficiency in working as an independent contributor as well as with a collaborative team to meet objectives
• Capability to process large amounts of information into consumable work products
• Coordinate necessary tasks through completion according to the schedule
• Exceptional ability to establish relationships and influence others toward a common vision or goal
• Extensive experience preparing for and facilitating meetings, interviews and making presentations or delivering training
• Extensive experience in maintaining documentation related to meetings, interviews, working sessions, or other work efforts/products

Nice To Haves

• Prosci certification (preferred), ACMP or an equivalent OCM certification
• HHS or government consulting experience
• Experience working on Medicaid Management Information System (MMIS) or Medicaid Enterprise Systems (MES) projects
• Excels at using quantitative data to drive recommendations and decisions
• Excellent verbal and written communication skills as well as formal presentation for executive audience and end users
• Strong problem-solving, teamwork and customer service skills

Responsibilities

• Client Delivery Support
• Contribute to the OCM team
• Maintain current understanding of the client's organization
• Assist the client in identifying potential risks
• Support plans to mitigate or address the challenges and concerns
• Identify new and innovative ways to accelerate clients through their change journey
• Lead or contribute to producing progress and status reports
• Support effectively explaining OCM factors involved
• Contribute to development of organizational solutions to deliver value to the client
• Lead or contribute to maintaining accurate documentation and deliverables
• Participate in executing the OCM plan and maintaining the OCM schedule
• Support OCM training needs analysis, design, development, and delivery
• Analyze organizational design needs
• Analyze future-state staffing needs
• Support re-alignment of the client's organization
• Support the client in the design, development, delivery, and management of communications
• Apply SHC's OCM best practice methodology
• Support the client's stakeholder impact and readiness assessments
• Support identifying, organizing, and documenting To-Be process flows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees