Senior OCM Consultant

NTT DATA North America•Springfield, MO

5d•Remote

About The Position

We are currently seeking a Senior Organizational Change Management (OCM) Consultant to play a key role in the successful modernization of the Illinois Medicaid Enterprise System (MES). The Senior OCM Consultant will contribute to the overall OCM team to drive the change management processes for the state of Illinois. The Senior OCM Consultant must apply change management strategies and methods to meet business requirements, while adhering to the agreed schedule to effectively meet client’s organizational objectives. The incumbent will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures – to ensure business readiness of the new enterprise solutions. The primary focus will be creating and implementing change management plans and materials that ease the transition and maximize user engagement. The Senior OCM Consultant will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved. The Senior OCM Consultant maintains a broad understanding of project activities and processes to apply a structured organizational change management approach and methodology to enable smooth adoption of the changes associated with multiple IT projects as a part of an enterprise level modernization effort. The position is remote, with the possibility of up to 25% travel to the client location in Springfield, Illinois.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 3 years leading an Organizational Change Management initiative.
Minimum 1-2 years supervising work product delivery from a team and coordinating service delivery.
Prosci certification (preferred), ACMP or an equivalent OCM certification.
Minimum 6 years of experience as an OCM analyst, project, or business analyst on a large-scale system implementation.
Minimum of 5 years of consulting experience including drafting deliverables and participating in peer review of deliverables.
Minimum 1 year using Microsoft Project.
Minimum 2 years using Visio for business process modelling.
Minimum 3 years training content development and delivery.
Expert using SharePoint and Microsoft Office applications.
Proficiency in working as an independent contributor as well as with a collaborative team to meet objectives.
Capability to process large amounts of information into consumable work products.
Exceptional ability to establish relationships and influence others toward a common vision or goal.
Extensive experience preparing for and facilitating meetings, interviews and making presentations or delivering training.
Extensive experience in maintaining documentation related to meetings, interviews, working sessions, or other work efforts/products.

Nice To Haves

HHS or government consulting experience
Experience working on Medicaid Management Information System (MMIS) or Medicaid Enterprise Systems (MES) projects.
Excels at using quantitative data to drive recommendations and decisions
Excellent verbal and written communication skills as well as formal presentation for executive audience and end users
Strong problem-solving, teamwork and customer service skills.

Responsibilities

Support and contribute to the OCM team in delivering OCM advisory and support services to the client.
Maintain current understanding of the client’s organization and organizational change management challenges and issues.
Assist the client in identifying potential risks and anticipated points of resistance, and support plans to mitigate or address the challenges and concerns.
Identify new and innovative ways to accelerate clients through their change journey.
Lead or contribute to producing progress and status reports.
Support effectively explaining OCM factors involved and contribute to development of organizational solutions to deliver value to the client.
Lead or contribute to maintaining accurate documentation and deliverables.
Lead or participate in creation of OCM strategy and planning documents, as well as communications and learning materials to assist in the transformation and reinforcement efforts.
Participate in executing the OCM plan and maintaining the OCM schedule, ensuring all work is reflected in the plan and dates are met.
Support OCM training needs analysis, design, development, and delivery.
Analyze organizational design needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients.
Analyze future-state staffing needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients.
Support re-alignment of the client’s organization, its people, and their actions with critical business processes.
Support the client in the design, development, delivery, and management of communications.
Apply SHC’s OCM best practice methodology to support the OCM planning for a complex government system implementation to help our government clients transform their workforce.
Support the client’s stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities.
Lead or contribute to process discovery and documentation.
Support identifying, organizing, and documenting To-Be process flows, ensuring that As-Is processes are transformed to effectively support client business operation within a new MES solution.
Lead or contribute promotion of client’s active and visible support of the program sponsors and assist in identifying ways to improve stakeholder engagement.
Coach the client to mobilize and manage a network of change advocates throughout the project lifecycle, from design through implementation support.
Lead collaboration with the vendors’ system training teams to coordinate training efforts.
Coordinate necessary tasks through completion according to the schedule.