Senior NOC Engineer

CONCEPT SOLUTIONS LLC • Burlington, MA

5h • Onsite

About The Position

Concept Solutions is hiring a Senior NOC Engineer to support the Federal Aviation Administration (FAA) Office of Information Technology (AIT) Infrastructure & Operations (I&O) Services under the ITIPSS contract vehicle. The position provides a 24x7x365 automated monitoring, alerting, services performance, reliability, and optimization for infrastructure in FAA facilities and applications in production.

Requirements

• Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are considered acceptable alternative degrees); eight (8) years of relevant experience.

Nice To Haves

• Amazon AWS Certified Solutions Architect Associate
• Microsoft Certified Azure Fundamentals
• SolarWinds Certified Professional
• proficiency with Python, PERL, and PowerShell development.

Responsibilities

• Develop and respond to system alerts and notifications, coordinating response and recovery activities, and developing after action reports
• Communicate, coordinate, and facilitate ad hoc conference calls among service and system Subject Matter Experts to resolve service interruptions affecting AIT services
• Facilitate or chair technical meetings, take detailed notes, and write after action reports
• Review and respond to events reported by customers or monitoring tools
• Resolve technical problems without the intervention of management or more experienced technical specialists
• Identify and inform management of problems requiring their attention and develop and recommend techniques to address problem situations
• Meet with customers to identify requirements and appropriate levels of service
• Develop and follow standard operating procedures as needed
• Utilize applicable tools and technology including SolarWinds, ServiceNow, Splunk, Windows, Linux, Teams, Outlook, OneNote, and Zoom
• Apply predictive analysis methods to anticipate issues before they occur, reduce service interruptions, and maximize service uptime
• Initiate service interruption notices and other communication to AIT stakeholders
• Conduct forensic analysis and problem resolution for complex issues

Benefits

• Concept Solutions offers a competitive benefits and salary package you would receive from a large company.
• We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level