NOC Engineer II

Mercury Insurance Services, LLC

2d•Onsite

About The Position

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! Position Summary: The primary job function of the NOC Administrator II is to monitor/maintain the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions.

Requirements

BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience
2-5 years of Network Operations Center (NOC) experience, applications, and related technologies
SolarWinds
PRTG
Splunk
App Dynamics
ServiceNow
ExtraHop
Incident Management Communication tools
EverBridge
Other monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)
Other Log Monitoring tools
F5 and load balancers
Firewall/router/networking equipment
Enterprise level process and escalations
Some Scripting/coding in Python, Java, Perl, C, BASH, Shell, and
ITIL Foundations certifications (V3 or V4)
Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators

Responsibilities

Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates
Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
Minimize risk and exposure to system security and business interruptions on company's infrastructure; actively participate in disaster recovery and BCP events. Some scripting, coding and/or technical certificates may be needed to achieve certain jub functions, so willingness to expand technical attributes will be expected.
Monitor/maintain operational, performance and integrity of enterprise Infrastructure
Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
Process documentation (KB)
User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Sernior Leadership
Minimize risk and exposure to system security and business interruption on company's infrastructure
Mentoring/Training
Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value
Cordially and professionally interact with customers, vendors, superiors and peers
Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week
Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
Other functions/projects may be assigned

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more