Senior Network Operations Center Technician

CACI International•Washington, DC

About The Position

CACI is seeking a Senior Network Ops Center Technician. The SETS II program provides services to design, procure, configure, implement, test, secure, accredit, operate and maintain an IT infrastructure for the St Elizabeth's campus. Be a part of something greater than yourself and make a lasting impact at CACI.

Requirements

Seven years of experience in network engineering, or testing.
Knowledge of SAFe®, ITIL®, and industry best practices.
Possess a current TS/SCI security clearance.
Must be a U.S. citizen
Education and Experience Level: BA/BS degree or equivalent, with 7+ years experience.

Nice To Haves

IT Certifications such as CCNA/CCNP
SAFe® certified
ITIL® v4 equivalent

Responsibilities

Providing 24/7/365 active monitoring of WAN links and network systems.
Support a large complex data and voice network infrastructure by using network monitoring and management tools.
Participate in and respond to system and network incidents.
Provide technical support on problem calls.
Work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system.
Detects, analyzes and resolves routine network problems.
Provide 1st level problem resolution assistance.
Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.