Senior Network Engineer

BT Group•Exeter, NH

1d•Hybrid

About The Position

This role is key to delivering the Devon & Cornwall and Dorset Police contract, ensuring reliable and secure network services that support critical blue light operations across Devon & Cornwall, and Dorset. As part of the Data Networks team, you’ll provide expert technical support for the LAN and WAN infrastructure, resolving complex incidents and maintaining service availability. Your work directly enables the customer’s mission-critical communication systems, making a real impact on public safety and operational effectiveness.

Requirements

Escalation Management
Issue Resolution
Network Configuration
Technical Documentation
Incident Management
Customer-focused approach with a commitment to delivering proactive, high-quality technical support and service excellence.
Broad technical knowledge across areas such as Cisco networking, network security, wireless technologies, and relevant certifications (e.g. CCNA or working towards).
Ability to communicate technical information clearly and build effective relationships with a range of stakeholders and teams.
Experience planning and delivering work under pressure while maintaining integrity, accountability, and collaboration.
Understanding of ITIL principles, process management, and continuous improvement within an SLA-driven environment.
A full UK driving license is required for this role.
You must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.

Responsibilities

Delivering successful technical resolutions to complex network issues escalated from second line, applying strong analytical and problem-solving skills.
Planning and implementing complex network changes with first-time delivery to maintain stable and secure services across a wide range of products and solutions.
Managing workload effectively to meet key performance indicators while ensuring ISO20k compliance and alignment with contractual obligations.
Production of Dorset and DCP month end reporting to confirm SLA performance, analysis of report set and development of trending data to support or identify improvements and or underlying issues as required.
Supporting lifecycle management, security vulnerability remediation, and production of performance reporting to identify trends and drive service excellence.

Benefits

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV package, including 50% off EE mobile pay monthly or SIM only plans
Access to 100’s of retail discounts including the BT shop