Senior Network Engineer, Managed Services

CommandLink

2d • Remote

About The Position

As a Senior Network Engineer on our Managed Services team, your primary focus will be Palo Alto SD-WAN and security architecture. You'll take direct ownership of enterprise-grade connectivity and protection across our customer base, leading the design, configuration, and troubleshooting of Palo Alto Prisma SD-WAN and firewall deployments while maintaining the reliability of critical services including Internet, UCaaS, LTE, and VPN environments.

Success in this role demands deep familiarity with Palo Alto platforms, a solid foundation in core networking disciplines (BGP, OSPF, VRRP, QoS), and a security-first approach to WAN architecture. Beyond Palo Alto, you'll regularly work across a multi-vendor ecosystem that includes Cisco, Fortinet, Juniper, Versa Networks, Cato Networks, Cisco Meraki, and Metaswitch UCaaS/voice platforms as part of CommandLink's global managed services portfolio.

This is a Full-Time, 100% Remote opportunity.

Requirements

• High School Diploma or GED (Bachelor's degree in IT, Networking, or a related field preferred).
• 7 to 10 years of hands-on experience in networking and security, with preference for candidates coming from an MSP or ISP background.
• Deep practical experience with Palo Alto Prisma SD-WAN and Next-Generation Firewall platforms.
• Strong command of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies.
• Demonstrated ability to configure Palo Alto security capabilities including App-ID, User-ID, SSL decryption, IPS/IDS, and GlobalProtect.
• Proficiency working across multi-vendor CLI environments spanning Cisco, Fortinet, Juniper, Versa, and Meraki.
• Working knowledge of VoIP, SIP trunking, LTE failover, and Metaswitch UCaaS platforms.
• Familiarity with SOC 2 compliance requirements, ITSM workflows, and change management processes.

Nice To Haves

• PCNSE (Palo Alto Certified Network Security Engineer) or CCNP Security certification strongly preferred.

Responsibilities

• Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls.
• Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies.
• Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish.
• Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services.
• Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups.
• Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues.
• Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents.
• Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment.
• Maintain thorough documentation of network architectures, security policies, and operational playbooks.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees