Managed Services Engineer - Azure
About The Position
The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.
Requirements
- Qumulo file storage deployed in Azure
- Azure Files, Blob Storage, Managed Disks
- Azure Monitor, Log Analytics, and Azure Backup
- Infrastructure as Code using Terraform and/or ARM/Bicep
- Automation and scripting using PowerShell, Python, and/or Azure CLI
- Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control
- Strong analytical, troubleshooting, and problem‑solving abilities
- Excellent written and verbal communication skills
- Ability to manage priorities and meet deadlines in a fast‑paced environment
- Strong sense of ownership, accountability, and customer focus
- Collaborative, team‑oriented mindset
- Adaptability and commitment to continuous learning
- Ability to work effectively in a remote, camera‑on environment
- Bachelor’s degree in a relevant field or equivalent practical experience
- 3–5 years of experience in a managed services or Azure‑focused engineering role
- Hands‑on experience supporting production Azure storage environments
- Experience using version control systems (Git, Azure DevOps)
- Up to 10% travel annually
- Ability to work occasional overtime or holidays as business needs require
- Participation in a rotating on‑call schedule
- Must maintain utilization targets set by leadership
- Must successfully pass a CJIS background check upon hire and annually thereafter
- Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months
- ITIL v3+ certification, or ability to obtain within 6 months
Nice To Haves
- Experience supporting large‑scale or performance‑sensitive file workloads
- Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
- Experience with monitoring, alerting, and automation practices
- Experience supporting regulated environments (e.g., CJIS, FERPA)
Responsibilities
- Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
- Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
- Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
- Optimize storage environments for performance, resiliency, security, and cost efficiency
- Lead and contribute to managed services projects and service improvement initiatives
- Engage directly with customers through meetings, incidents, change requests, and project delivery
- Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
- Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
- Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
- Track time and document work accurately in SHI systems
- Participate in audits, compliance activities, and a rotating on‑call schedule
- Escalate complex issues and collaborate with senior engineers and architects when needed
- Provide support and guidance to lower‑tier engineers as needed
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
