Senior .NET Technical Support Analyst
About The Position
As a Technical Support Lead, you will make an impact by ensuring seamless operations and timely resolution of technical issues across applications and infrastructure. You will be a valued member of our Technology & Engineering team and work collaboratively with cross-functional teams including Development, QA, and Infrastructure. In this role, you will: Lead and coordinate daily support operations, ensuring timely resolution of incidents, service requests, and escalations. Act as the primary point of contact for high-priority issues, driving root-cause analysis and implementing permanent fixes. Monitor system performance, logs, and alerts to proactively prevent service disruptions. Oversee ticket queues, assign workloads, and ensure compliance with SLAs and operational standards. Mentor and guide support team members, fostering best practices and continuous improvement.
Requirements
- 5+ years of experience in technical/application support, with at least 1-2 years in a lead role.
- Strong troubleshooting and analytical skills across application, database, and infrastructure layers.
- Hands-on experience with C#, ASP.NET Core, Web API, and SQL Server.
- Expertise in incident management, problem management, and ITIL best practices.
- Experience with ticketing tools (e.g., ServiceNow, JIRA, Zendesk) and monitoring systems.
Nice To Haves
- Familiarity with automation tools and scripting for operational efficiency.
- Exposure to cloud platforms (Azure, AWS) and containerization technologies.
- Strong communication and stakeholder management skills.
- Ability to create and maintain documentation, knowledge base articles, and runbooks.
Responsibilities
- Lead and coordinate daily support operations, ensuring timely resolution of incidents, service requests, and escalations.
- Act as the primary point of contact for high-priority issues, driving root-cause analysis and implementing permanent fixes.
- Monitor system performance, logs, and alerts to proactively prevent service disruptions.
- Oversee ticket queues, assign workloads, and ensure compliance with SLAs and operational standards.
- Mentor and guide support team members, fostering best practices and continuous improvement.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
