As a Technical Support Lead, you will make an impact by ensuring seamless operations and timely resolution of technical issues across applications and infrastructure. You will be a valued member of our Technology & Engineering team and work collaboratively with cross-functional teams including Development, QA, and Infrastructure. In this role, you will: Lead and coordinate daily support operations, ensuring timely resolution of incidents, service requests, and escalations. Act as the primary point of contact for high-priority issues, driving root-cause analysis and implementing permanent fixes. Monitor system performance, logs, and alerts to proactively prevent service disruptions. Oversee ticket queues, assign workloads, and ensure compliance with SLAs and operational standards. Mentor and guide support team members, fostering best practices and continuous improvement.