Senior Multi-State Liability Adjuster
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are seeking an experienced Multi-Line Claim Specialist to join our team and support a diverse, multi-state desk handling complex general liability claims. This role manages a mixed account environment with significant autonomy and advanced file handling responsibility. Candidates with Colorado jurisdiction experience or those currently residing in Colorado will receive strong preference due to desk needs. This is a remote position open nationwide; location within Colorado is a plus.
Requirements
- 10+ years of multi-line liability claims handling experience
- 8+ years of complex litigation experience
- Adjuster’s license (active and in good standing)
- Bilingual (Spanish) required
- Strong communication skills, both written and verbal
- Proven analytical, negotiation, and dispute-resolution abilities
- Ability to manage pressure and adapt within a fast-paced, changing environment
- Strong organizational skills, attention to detail, and ability to work independently
- Demonstrated discretion, confidentiality, and client responsiveness
- Predictable and reliable availability during client service hours
- Proficiency in Microsoft Office suite
Nice To Haves
- Bachelor’s degree
- AIC, ARM, or CPCU designation
- Municipality claims experience
- Direct experience handling Colorado (or California) jurisdiction files
- Based in Colorado
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Responsibilities
- Investigate, evaluate, and adjust multi-line general liability claims in accordance with corporate standards, regulatory requirements, and applicable state laws.
- Establish and recommend reserves within defined authority levels.
- Review, authorize, and/or negotiate medical, legal, damage estimate, and related invoices.
- Issue claim payments within authority using established programs and industry standards.
- Negotiate settlements in compliance with state laws, client expectations, and internal claim-handling standards.
- Select, refer, and oversee work performed by external vendors (legal counsel, surveillance, case management, etc.).
- Maintain detailed and timely claim documentation, including diary management.
- Evaluate and resolve subrogation opportunities.
- Calculate disability rates as required by state law (jurisdiction-specific).
- Provide timely communication with clients, claimants, and external partners throughout the claim lifecycle.
- Notify excess and reinsurance carriers of qualifying claims.
- Ensure full compliance with Corporate Claim Handling Standards and client-specific instructions.
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
