Senior Mortgage Processor

Arrow Bank NA • Glens Falls, NY

16h • $24 - $29 • Onsite

About The Position

The Senior Mortgage Processor is responsible for coordinating, organizing, and maintaining residential loan files, including complex transactions. This role works closely with Mortgage Originators and other department staff to ensure efficiency, accuracy, and compliance with regulatory requirements. This role serves as a subject matter resource for complex scenarios, regulatory requirements, and process improvement initiatives. This role will primarily focus on operational efficiency, quality control, and superior customer service.

Requirements

• Excellent Communication Skills
• Advanced Knowledge of Mortgage Processing
• Strong Organizational Skills
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook as well as banking-related software
• Excellent communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management
• Strong mathematical and organizational skills; ability to prioritize tasks and meet deadlines
• Advanced knowledge of residential mortgage products, underwriting guidelines, and regulatory requirements
• Strong analytical skills with the ability to identify and mitigate risk early in the loan lifecycle
• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds

Nice To Haves

• Associate’s degree or equivalent experience preferred
• 5 years of experience in a mortgage-related field preferred
• Encompass experience preferred
• Government loan experience (FHA/VA) preferred
• Current NMLS registration or ability to obtain NMLS registration

Responsibilities

• Complete mortgage processing activities for loans submitted to the processing team, including complex loan transactions. Review and document files for accuracy, completeness, and regulatory compliance prior to submission to underwriting
• Provide timely and complete underwriting submissions, coordinating with internal department personnel and external service providers. Communicate effectively with customers and sales teams to obtain required documentation and resolve issues proactively
• Maintain full ownership of mortgage loan files once submitted to processing
• Prepare, maintain, coordinate, and distribute residential loan files, regulatory disclosures, verifications, and supporting documentation to comply with regulatory requirements and department workflows
• Review pipelines for regulatory monitoring, disclosure timing, and critical notifications; track file completeness and escalate potential risks or delays
• Serve as a subject matter expert for complex loan structures, guideline exceptions, income analysis, and layered risk scenarios
• Independently manage high-volume or high-complexity pipelines while meeting or exceeding service level and quality standards
• Perform proactive file reviews to identify compliance risks, documentation gaps, and potential underwriting challenges prior to submission
• Assist Mortgage Operations management with complex loans, special projects, reporting, and process improvement initiatives
• Contribute to the development and maintenance of processing procedures, job aids, and quality control standards

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree