Senior Mortgage Loan Processor

Tomo Mortgage • New York, NY

4d • Hybrid

About The Position

At Tomo, we’re on a mission to make the homebuying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.
As a Senior Loan Processor, you’ll be responsible for a heavier pipeline than our standard processor role without sacrificing quality. You'll take on increased volume while remaining committed to our core value of omotenashi: proactively anticipating and satisfying customer needs to deliver an exceptional experience. We're looking for someone who excels at managing a high volume of purchase applications simultaneously while maintaining a relentless focus on on-time closes. If you have a proven track record of managing a heavy workload with on-time closes, you'll be a great fit to help shape the future of mortgage lending.

Requirements

• Strong understanding of the mortgage lending process
• Ability to handle a high volume of purchase applications simultaneously in a fast paced environment - on time close is very important to us!
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• A voice as to how we can improve our processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

Nice To Haves

• 2+ years of mortgage loan processing experience, specifically in purchase transactions
• Experience with Byte Pro or other LOS platforms (e.g., Encompass)
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
• Strong knowledge of mortgage applications, credit reports, and financial verifications

Responsibilities

• Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported
• Manage a high volume of loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracy
• Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines
• Partner with agents to gather required information and keep them updated on the status of applications
• Submit complete, high-quality files to underwriting while consistently meeting service-level targets
• Assist with post-closing follow-ups to ensure a seamless customer experience
• Identify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to life
• Offer support and clear answers to any questions pertaining to closing

Benefits

• Equity Ownership: All teammates receive stock options—we win together
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees