Senior Mortgage Loan Processor

VyStar Credit Union•Jacksonville, FL

17d

About The Position

The Senior Mortgage Loan Processor ensures members receive quality mortgage loan service according to VyStar mortgage practices, procedures, and policies. Must stay abreast of conventional and equity mortgage guidelines. Responsible for assisting the member through the mortgage process keeping them informed and moving toward a final loan disposition. Working with loan sales and underwriting as necessary and obtains information needed for underwriting to make a final loan decision. The Senior Mortgage Loan Processor works with the loan closer to ensure the member has a smooth closing experience. The incumbent reports directly to the Mortgage Loan Processing Supervisor and indirectly to the Mortgage Loan Processing Manager.

Requirements

High School Diploma or GED is required. Additional specialized training or classes in mortgage lending beyond high school is necessary. Ongoing education through local workshops and conferences is mandatory to stay updated on federal regulations and secondary market standards.
The employee is required to fulfill and uphold all criteria as a registered mortgage loan originator working for a Federally regulated Institution under the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.
A minimum of four years of experience in a direct mortgage lending and consumer interaction role is required, within the mortgage lending sector.
Familiarity with government, construction/reno to perm, conventional and equity loan financing, along with a comprehensive understanding of all regulations related to mortgage lending, is preferred.
The candidate must possess knowledge and experience in utilizing Microsoft Office applications.
Demonstrates strong written and verbal communication skills, active listening, attention to detail, professionalism, and the ability to collaborate effectively across all levels to support seamless team workflows and member engagement.
The ability to thrive in a fast-paced environment and a proven track record of collaboration with others is also required.
Candidates must be able to work independently at a highly professional level.

Responsibilities

Pipeline Management: Maintain an active mortgage loan pipeline as assigned. Handle various loan types (equity, second, refinance, purchase, VA, FHA, construction, reno to perm).
Member Communication: Keep members informed throughout the process.
Approval Conditions: Clear approval conditions as determined by the underwriter.
Documentation: Prepare and maintain electronic notes on file activity and member contact.
Credit Application Review: Assess credit worthiness in compliance with policies and guidelines.
Verification: Obtain and review documentation for income, employment, and assets.
Ordering Reports: Order and review necessary reports such as credit reports, appraisals, DRIVE report, Fanni Mae Desktop Underwriter, Freddie Mac Loan Product Advisor, title, Flood Certification, and insurance.
Insurance Information: Ensure all pertinent insurance information is documented.
Underwriting Preparation: Prepare and submit files for final underwriting decisions.
Loan Cancellations: Manage tasks related to member-initiated cancellations and underwriter declinations.
Closing Coordination: Work with loan closers to ensure smooth closing experiences.
Compliance: Ensure compliance with state and federal regulations.
Goal Alignment: Understand and work towards department and Credit Union goals.
Adherence to Values: Consistently follow VyStar's core values and Code of Ethics.
Process Improvement: Recommend improvements for service and efficiency to management.
Productivity: Maintain high volume productivity.
Service Level Agreements: Maintain service level agreements as published by Fulfillment management with member communication, file submission, and timing gates.
Training and Meetings: Develop training for Loan Processors and hold weekly team meetings.
Subject Matter Expert: Assist with troubleshooting and escalations.
System Testing: Engage in system testing and modifications.
Procedure Review: Review annual procedures for accuracy.
Team Liaison: Act as Team Liaison in the supervisor's absence.
Mentorship: Mentor mortgage loan processors.
Technical Resource: Provide technical information and guidance to Mortgage Loan Processors.
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values.
Perform additional duties and responsibilities as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
The incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus- Focus your full attention by carefully listening to and observing internal and external members. Connect -Consistently be friendly and approachable. Demonstrate your care. Understand- Listen empathetically and ask questions (70%/30% rule). Counsel- Recommend solutions based on your member’s needs and objectives. Advance- Ensure that the members’ expectations were exceeded. Verify necessary follow-up actions.