Senior Mortgage Closing Specialist

HSBC • Buffalo, NY

18h

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.
The Senior Mortgage Specialist is responsible for managing the end-to-end closing process to ensure accurate, compliant, and timely loan settlements. This role prepares and reviews the closing documentation package, including the Closing Disclosure and coordinates all aspects of the closing with internal departments and external partners, and facilitates the loan funding.
Here’s what you can expect:
Manage a high-volume pipeline of loans, effectively coordinating closing activities and facilitating timely and accurate loan fundings
Prepare and review the closing documentation package / Closing Disclosures and ensure accuracy and timely delivery
Perform fee analysis and support change-of-circumstance reviews ensuring compliance with TRID and applicable regulations
Meet or exceed established performance standards and key performance indicators including attendance, productivity, service levels and other operational metrics
Achieve quality benchmarks in alignment with departmental standards
Adhere to first-call resolution principles and global service standards to enhance the overall customer experience

Requirements

• Closing experience or related experience as well as knowledge of Mortgage systems (both LOS and Image)
• Proven bank, mortgage business, mortgage systems related experience or equivalent
• Minimum of bachelor’s degree in business, accounting, related field or equivalent experience
• Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Ability to meet deadlines and objectives independently and within the team

Responsibilities

• Manage a high-volume pipeline of loans, effectively coordinating closing activities and facilitating timely and accurate loan fundings
• Prepare and review the closing documentation package / Closing Disclosures and ensure accuracy and timely delivery
• Perform fee analysis and support change-of-circumstance reviews ensuring compliance with TRID and applicable regulations
• Meet or exceed established performance standards and key performance indicators including attendance, productivity, service levels and other operational metrics
• Achieve quality benchmarks in alignment with departmental standards
• Adhere to first-call resolution principles and global service standards to enhance the overall customer experience

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior