Senior Monitoring and Service Management Systems Engineer

TekSynap•Washington, DC

4d•Onsite

About The Position

We are seeking a Senior Monitoring and Service Management Systems Engineer to join our team supporting the Department of Transportation. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

Requirements

Must have extensive knowledge of multi-vendor server operating systems.
Minimum of 10 years of experience providing Service Management System administration services.
Experience managing SMS development activities and proficiency in applying SDLC and DevOps principles.
Knowledge in the current DOT Service Management System (SMS), currently Remedy.
Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic Direct experience and expertise with Management Protocols including SNMP, and WMI Scripting Experience: PowerShell, VBScript, and/or other scripting experience
Experience managing monitoring systems with >250 Host and/or >3000 sensors
Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios
Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Nice To Haves

Experience supporting a 24x7 operations environment
Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
Systems administrator experience managing Windows and/or Linux operating systems
Expert level experience with scripting and automation
Experience integrating monitoring tools to operate through ServiceNow
Experience automating alerts to generate Service Tickets
Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
Experience with visualization and computational tools
ITIL certification(s) including Foundations and above strongly preferred

Responsibilities

Ensure effective discovery, monitoring, and management of enterprise IT infrastructure (servers, cloud, networks, applications, and storage) using OpenText OBM, SiteScope, and integrated third-party tools.
Assess, fine-tune, and optimize monitoring configurations to deliver accurate, actionable alerts and proactive detection of performance and availability issues.
Deploy, manage, and enhance Management Packs, monitoring policies, automation, and third-party connectors to support business application and service monitoring.
Perform enterprise event consolidation, correlation, filtering, and topology-based health analysis to reduce noise and accelerate incident triage and escalation.
Integrate monitoring data from third-party platforms (e.g., SCOM and other tools) into the unified OBM event console.
Create, configure, and maintain intuitive dashboards and visualizations that provide real-time and historical insights into system health, performance, and service status.
Conduct root cause analysis and implement preventive measures to improve service reliability and operational efficiency.
Support ITIL processes by collecting and aggregating monitoring data for configuration, incident, problem, capacity, availability, and demand management, including contributing to CMDB accuracy.
Resolve assigned monitoring tasks and change requests, acting as an escalation point and providing correlation support during outage bridges and service restoration efforts.
Define and standardize monitoring policies, procedures, and onboarding/offboarding processes, while researching and implementing continuous improvements to monitoring capabilities.